Transform Your Well-Being with our
Monthly Membership Program

• No Prepayment Required—We require prepayment for any of our services when you are a regular client. As a member, you can enjoy booking appointments without prepayment. Just show up and unwind!
• Family Sharing—Share your membership with family members so they can benefit from our services, too—wellness is better together!
• Substantial Savings—Take advantage of exclusive discounts on additional sessions to ensure your wellness doesn’t break the bank.
• Rollover Unused Sessions—Life gets busy! Unused sessions can be rolled over for up to one year, giving you flexibility and peace of mind.
• Convenient Online Booking—Schedule your appointments anytime, day or night, with our user-friendly online booking system.
• Recurring Appointments—Plan up to six months of appointments in advance, ensuring your wellness routine is always on track.
  Cancel Anytime—We understand that life changes—cancel your membership anytime without penalties or hassles!

We don’t believe in contracts or hassle. You can cancel anytime. We have clients who have been with us since the beginning, some for 8 years. You can stop your membership and come back whenever you’re ready. We’re here for you whenever you need us.

Share your membership with immediate family members by including their details in your booking notes (full name, unique email, and cell number). We’ll create individual accounts for them, transfer applicable credits, and send intake forms to keep medical records updated. Thank you for trusting us with your loved ones’ care.

Auto-renewal billing
Your monthly membership renews on the 1st of each month. At that time, we will charge your credit card for a 60-minute or 90-minute session at our special rate, adding one monthly credit to your account. If you use up all your credits within the month and need additional sessions, those will be billed separately after each service.

Active Credit Card Status
Please keep your credit card details current to avoid service interruptions. We’ll notify you if there are issues. If your card expires by the next renewal, your membership may be canceled, requiring a re-registration fee to activate.

Family booking
Share your membership with immediate family members by including their details in your booking notes (full name, unique email, and cell number). We’ll create individual accounts for them, transfer applicable credits, and send intake forms to keep medical records updated. Thank you for trusting us with your loved ones’ care.

Using Credit Cards Among Family Members
We want to ensure a smooth experience for you and your loved ones. Since we don’t track who makes reservations within your family, please take a moment to communicate with each other to monitor credit card charges.

Acupuncture
Any credits you may have can be converted to Acupuncture service. Please call us at 847.961.4800 for assistance.

48-hour Cancellation Policy
Things happen, but it’s important to remember our 48-hour cancellation and no-show policies. We value both your time and our staff’s scheduled appointments.

If you need to reschedule, we highly recommend calling us at least 48 hours before your appointment. This will allow our therapists to fill that open time slot with another appointment.

Please be aware that failing to cancel within the 48-hour window or not showing up for your appointment will result in a 100% charge for the service.

Our staff’s time slots are crucial for efficiently serving other clients and patients.

I want to upgrade my service from 60 to 90 minutes. Can we do that?
Of course, you will be charged the 30-minute upgrade equivalent to the member’s rate of 90 minutes.

Why don’t members get special offers or discounts when you have special announcements?
The 60—and 90-minute members rate is designed to be our clinic’s best price. Any flash sales are for regular clients only. That is why we encourage customers to join our monthly membership program.

One-time $49 Enrollment Fee
The enrollment fee is a one-time fee, not a yearly fee. Once you become a member, you can save up to $25 per service. If you decide to cancel your membership due to moving or other circumstances, your auto-monthly renewal billing will cease. The enrollment fee is non-refundable.

Can I pause my membership?
Yes, up to 3 months only in a year. It will auto-renew at the end of the three months, and your credit card must be in good standing.

What happens if I have extra credits in my profile account and decide to pause my membership?
If you have credit sessions left on your profile account and wish to use them to catch up, we can pause your membership for up to three months. It will auto-renew on the first day of the fourth month.

What happens if I have extra credits in my profile account and decide to cancel my membership?
If you have credit sessions left on your profile account and wish to cancel your membership, we will convert any leftover credits into prepaid sessions at the member rates.

Possible Error Charges
If you spot any incorrect charges, contact us for a review. Family members should discuss expenses to prevent surprises. You can view your session histories, account invoices, credits, gift certificates, and cash credits in your profile. For assistance, call 847-961-4800. We’re here to help.

Comments. Suggestions. Support.
We truly value your thoughts and feedback. If you have any questions or want to speak with our manager, please call us at 847.961.4800. We’re here to listen to any comments, suggestions, or questions you may have.