Privacy Policy

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Privacy Policy for PalmLeaf Massage and Wellness

At PalmLeaf Massage and Wellness, accessible from https://palmleafmassage.com/, your privacy is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, and how we protect your data when you interact with our website and services.

1. Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

2. Information We Collect

We collect information to provide better services to our clients. The types of information we may collect include:

Personal Information: Name, email address, phone number, and any relevant health or wellness information necessary for your appointment.
Contact Information: If you contact us directly, we may receive additional information such as your name, email, phone number, and the content of your message.
Booking Information: When you book an appointment or register for our services, we may ask for your contact and health-related information as necessary for your care.
Automatically Collected Data: Like many websites, we use log files to collect information such as IP address, browser type, ISP, referring/exit pages, date/time stamps, and clicks. This information is not linked to personally identifiable information.

3. Use of MassageBook for Bookings

PalmLeaf Massage and Wellness uses MassageBook as our primary system for client bookings, appointment management, and record-keeping. MassageBook is a third-party service that is HIPAA-compliant and employs industry-standard safeguards to protect your health information, including:

Access Controls: Each user has a unique login, and access to health information requires authentication.
Encryption: All data is encrypted both in transit and at rest using 256-bit SSL encryption.
Automatic Logoff: Sessions automatically log off after a period of inactivity to prevent unauthorized access.
Audit Controls: The system records and examines activity in information systems containing or using electronic Protected Health Information (PHI).
Integrity Controls: Once a clinical note is finalized and saved, it cannot be modified or deleted, ensuring the integrity of records.

By booking through our website, your information is securely transmitted to and stored within MassageBook’s platform, adhering to all applicable HIPAA regulations.

4. How We Use Your Information

We use your information to:

Provide, operate, and maintain our website and services
Process and manage your appointments and bookings through MassageBook
Communicate with you for customer service, appointment reminders, updates, and marketing (with your consent)
Improve and personalize your experience
Analyze website usage and trends
Prevent fraudulent activity

We do not sell or share your personal data with third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies to store information about visitors’ preferences and the pages accessed. Cookies help us optimize your experience by customizing web content based on your browser and preferences. You may disable cookies through your browser settings.

6. Third-Party Links

Our website, including our blog, may contain links to external websites for additional information, such as references to books, articles, and other resources. These third-party sites are provided for your convenience and informational purposes only. Please note that PalmLeaf Massage and Wellness is not responsible for the privacy practices, content, or accuracy of these external websites. Your use of any linked site is solely at your own risk, and we encourage you to review the privacy policies of any third-party sites you visit.

7. Your Data Protection Rights (GDPR)

While the General Data Protection Regulation (GDPR) applies to residents of the European Economic Area, we are committed to respecting your privacy rights as an Illinois resident. You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we maintain about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal requirements.
Restriction: You may request that we restrict the use of your personal information for specific purposes, where applicable.
Opt-Out: You may request to opt out of receiving marketing communications from us at any time.

8. Children’s Privacy

We do not knowingly collect information from children under 13. If you believe your child has provided us with personal information, please contact us immediately. We will promptly remove such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and are effective immediately upon posting. Please review this policy periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Email: palmleafmassageandwellness@gmail.com
Phone: 847.961.4800

Our Privacy Policy was created with the help of the Terms Feed Privacy Policy Generator and adapted for PalmLeaf Massage and Wellness.