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Frequently Asked Questions
FAQS
Massage Questionnaires
Etiquette
Cancellation Policy
Medical Insurance
Membership Policies
FAQS
Do you accept same-day appointments?
Our online booking system allows you to view and secure same-day appointments. Available slots are displayed two hours after your search time. For example, a search at 10:30 AM shows the earliest appointment at 12:30 PM. To book sooner, call us at 847-961-4800 for potentially available openings not shown online.
Why is prepayment required for appointments except for members?
To ensure the efficiency of our services and to respect the value of your time and that of our staff, we require prepayment for all appointments except for members. Given our demanding schedule and past occurrences of no-shows, prepayments are necessary to prevent cancellations.
I have chronic pain. Will the massage session be painful?
At PalmLeaf Massage & Wellness, sessions cater to chronic pain relief, offering relaxing and intense options tailored to your comfort and tolerance. Discomfort might occur as muscle tension breaks down, but we adjust accordingly to your comfort level. Remember, communication is vital to achieving your personal wellness goal. We also offer acupuncture and chiropractic care for pain management.
Prenatal and Postnatal Massage
We also offer specially designed pre-natal and post-natal massages for mothers-to-be. Our goal is long-term pain relief, and we customize treatments while prioritizing your overall well-being.
Are Walk-Ins Accepted?
Yes, walk-ins are welcome. However, please note that we currently do not have a full-time receptionist on-site. For this reason, we strongly recommend booking your appointment in advance—either schedule online or by calling our off-site customer service team at 847.961.4800 .
Most of our therapists are often in session providing therapeutic massage and other wellness services, which may limit immediate availability for walk-ins. While we do occasionally have openings, many of our appointments are booked ahead of time.
If you do decide to walk in, we encourage you to call our off-site customer service during business hours. They’ll be happy to assist you in checking availability and reserving a spot.
To guarantee your preferred time, please book online or call us at 847.961.4800 .
Do you treat minors?
Yes. We do require an adult present in the room during the therapy session.
Do I need a doctor’s approval before getting a massage?
A doctor’s prescription is advisable if you have a medical condition or recently had surgery. Hence, we have as much information as possible to ensure you benefit most from your massage treatment.
How early should I arrive for my massage treatment?
Returning clients should arrive at least five minutes before their session. New clients who book online should complete the intake form online prior to the appointment to save time and not detract from the session. If you are not able to fill out the forms online, arrive at least 15 minutes early.
What if I am late for my appointment?
To show consideration for other scheduled clients, we may not be able to accommodate you for your entire session allotted if you arrive late.
How often should I get a massage?
For maintenance needs, it is typical for most people to do it once a month. People with chronic pain usually get a massage once a week until they experience relief. You and your therapist will discuss a treatment plan that includes the frequency of massage sessions.
What are the advantages of a more extended massage session instead of a 60-minute session?
90-minute or 120-minute massage sessions allow more time for focusing on specific problem areas. Therapeutic massage relieves typical complaints of the head, shoulder, arm, hand, knee, leg, foot, or backaches due to injuries or arthritis. It has proven to be a well-adapted form of integrative healthcare that does not attempt to replace traditional Western medicine but augments and works in conjunction with contemporary allopathic care.
What should I do after my massage?
You and your therapist will create a personalized treatment plan tailored to your needs, which may include joint mobility exercises, lifestyle adjustments, and self-massage techniques. Your therapist will also recommend how often you should receive massage therapy and help schedule your next appointment to secure your preferred time while you’re still at the clinic.
For many clients, a warm bath with 3 cups of Epsom salt can be a helpful way to flush out toxins released during the massage and reduce any soreness you may feel the following day. If you have diabetes or other medical conditions, please consult your doctor before using Epsom salt baths.
Is it possible to purchase a gift certificate in person?
Yes, you’re welcome to purchase a gift certificate in person! Please call us at 847-961-4800 to schedule your visit so our team can make the necessary arrangements before you arrive, as we do not have a full-time receptionist on-site.
Alternatively, you can pre-plan and customize your gift certificate online. After completing your purchase, simply give us a call. We’ll print your certificate on premium paper and have it ready for pickup in a gift envelope at the clinic.
Massage Questionnaires
Massage Sessions – What you need to know?
Arriving on Time
We value your time and recognize the importance of our therapists’ carefully managed schedules. Our dedicated professionals are committed to your well-being, and each appointment is specifically reserved for you. Before commencing your session, the therapist will review your intake form and may seek additional information to ensure thorough preparation.
Please note that tardiness will reduce the duration of your allocated time slot. Thank you for understanding and adhering to this policy.
48-hour Cancellation Policy
Things happen, but it’s important to remember our 48-hour cancellation and no-show policies. We value both your time and our staff’s scheduled appointments. Our staff’s time slots are crucial for efficiently serving other clients and patients.
If you need to reschedule, we highly recommend calling us at least 48 hours before your appointment. This will allow our therapists to fill that open time slot with another appointment.
Please be aware that failing to cancel within the 48-hour window or not showing up for your appointment will result in a 100% charge for the service.
We appreciate your understanding in helping us maintain a smooth schedule for all our clients.
What if I am late for my appointment?
To show consideration for other scheduled clients, we may not be able to accommodate you for your full session allotted if you arrive late.
Communication is key
Make Sure To Speak Up About Your Preferences – Don’t be afraid to speak up during a massage session if you need something done differently or feel uncomfortable. If the pressure is too much or too little, your therapist can adjust it accordingly. Everyone has their comfort levels, no matter how good the therapist is.
After your session, your therapist may provide you with self-care ll what you will provide body maintenance feeling if you don’t speak up. Don’t hesitate to ask for clarification—your journey to feeling better is worth it!
And if you find yourself so relaxed that you drift off to sleep, that’s perfectly fine, too!
Embrace Your Therapist’s Suggestions
It’s great when your massage therapist asks which areas you’d like them to focus on and if there are any spots they should avoid. If you’re uncertain or don’t have specific requests, trust that your therapist can offer thoughtful suggestions based on your medical history and what will most benefit you. Remember, it’s all about open communication and sharing what you hope to achieve from the session.
Be Respectful Of Your Therapist
Your massage therapist is a professional and deserves to be treated as such. Be respectful of their time, and do not try to extend your session beyond the allotted time. Also, never say or do anything rude or inappropriate, as it could make the experience very uncomfortable for both of you.
Do Not Eat Right Before A Massage
Eating right before a massage can make you feel bloated and uncomfortable, so it’s best to avoid doing so if possible. If you must eat something beforehand, choose a light snack such as fruit or some crackers.
Ensure Adequate Hydration
It is important to stay well-hydrated before and after your massage. Drinking water helps the body flush out toxins and waste products that may be released during the massage. However, try not to drink too much water right before your appointment to avoid having to interrupt the session for bathroom breaks.
Disconnect and Embrace the Moment
Turn off all phones and devices to fully enjoy your massage. Imagine soothing music and gentle lighting without disturbances. This will help us maintain a serene atmosphere.
Remove Jewelry for Safety and Comfort
For comfort and safety, remove any jewelry and use the container on the end table or leave it at home. Enjoy your time with us!
Remember To Tip
Tipping your massage therapist is a wonderful way to show your gratitude for their amazing service. Tipping about 15-20% of the total cost is a good guideline. Don’t forget to check if they prefer cash – it’s always good to know!
Video Testimonial Request
We sincerely thank you for steadfastly supporting our local business since 2013. Your invaluable feedback has played a pivotal role in propelling us to become one of the leading providers of chronic pain relief in the Northwest Suburbs, catering to individuals from all walks of life.
We invite you to share your experience by creating a brief video testimonial. It would be immensely rewarding for us to hear how we have made a positive impact on your life. Please email us your video testimonial to ramon@palmleafmassage.com. Thank you again for your continued support and trust.
Etiquette
Creating a Respectful and Professional Space
We are deeply committed to offering therapeutic services that truly benefit you, grounded in the highest standards of ethics. We pledge to always interact with you kindly and respectfully, ensuring a professional environment at all times. We ask for your understanding that any inappropriate behavior or comments will lead to an immediate termination of the session,, and unfortunately, no refund will be provided under such circumstances.
Dress Code for Massage Sessions
When you come in for a full-body massage, it’s truly important to wear comfortable, non-restrictive clothing that lets you move freely. This is especially true if you’re having a Thai massage.
Please remember that what you wear can change based on the type of massage you’re getting. For example, during a therapeutic massage, your therapist might ask you to partially or fully undress. Rest assured, you’ll have a private space to change and be properly covered with a sheet while on the table.
It is important to emphasize that your comfort remains our priority; hence, you are welcome to dress according to your personal preference without undue concern.
Cancellation Policy
48-hour Cancellation Policy
Things happen, but it’s important to remember our 48-hour cancellation and no-show policies. We value both your time and our staff’s scheduled appointments. Our staff’s time slots are crucial for efficiently serving other clients and patients.
If you need to reschedule, we highly recommend calling us at least 48 hours before your appointment. This will allow our therapists to fill that open time slot with another appointment.
Please be aware that failing to cancel within the 48-hour window or not showing up for your appointment will result in a 100% charge for the service.
We appreciate your understanding in helping us maintain a smooth schedule for all our clients.
What if I am late for my appointment?
To show consideration for other scheduled clients, we may not be able to accommodate you for your full session allotted if you arrive late.
Medical Insurance
Will insurance pay for a therapeutic massage?
Unfortunately, we do not accept insurance. However, we can charge your HSA or FSA credit card for therapeutic massages that relieve chronic pain. If there are issues, your provider might have restrictions. You can submit your receipt for reimbursement.
Do you accept Medicare?
We are sorry, but we do not accept Medicare.
Membership Policies
Membership Policy
Auto-renewal billing
Your monthly membership renews on the 1st of each month. At that time, we will charge your credit card for either a 60-minute or 90-minute session at our special rate, adding one credit to your account every month. If you use up all your credits within the month and need additional sessions, those will be billed separately after each service.
Active Credit Card Status
Please keep your credit card details current to avoid service interruptions. We’ll notify you if there are issues. If your card expires by the next renewal, your membership may be canceled, requiring a re-registration fee to activate.
Family booking
Share your membership with immediate family members by including their details in your booking notes (full name, unique email, and cell number). We’ll create individual accounts for them, transfer applicable credits, and send intake forms to keep medical records updated. Thank you for trusting us with your loved ones’ care.
Using Credit Cards Among Family Members
We want to ensure a smooth experience for you and your loved ones. Since we don’t track who makes reservations within your family, please take a moment to communicate with each other to monitor credit card charges.
Acupuncture
Any credits you may have can be converted to Acupuncture or BioFeedback Brain Balancing service. Please call us at 847.961.4800 for assistance.
Chiropractic Care
Chiropractic care and dry needling are already affordable; therefore, we cannot provide additional member discounts.
48-hour Cancellation Policy
Things happen, but it’s important to remember our 48-hour cancellation and no-show policies. We value both your time and our staff’s scheduled appointments.
If you need to reschedule, we highly recommend calling us at least 48 hours before your appointment. This will allow our therapists to fill that open time slot with another appointment.
Please be aware that failing to cancel within the 48-hour window or not showing up for your appointment will result in a 100% charge for the service.
Our staff’s time slots are crucial for efficiently serving other clients and patients.
Promotional Sales are targeted to non-members.
Although promotional sales are aimed at individuals who are not members, membership guarantees you the most significant savings. You can enjoy optimal savings and the highest discounts available as a member.
Will I receive a prorated refund if I decide to cancel my membership?
No. Monthly payments are designated for the selected massage service. As such, prorated refunds are not available since this service is renewed each month, granting you a credit session rather than acting as a subscription fee.
I want to upgrade my service from 60 or 90 minutes at the members’ rate to 120 minutes of therapeutic massage. Why are the prices much higher with the 120 minutes at members rate?
The 60 and 90-minute members rate is designed for you to be the best prices we offer for the member’s program. The 120 minutes is in a different category, for we cannot go over providing an extreme discount of over $50. The clinic has overheads to pay for running the clinic.
Why don’t members get any added sales when you have special offers?
The 60—and 90-minute members rate is designed to be the best price offer our clinic can offer. Any flash sales are for regular clients only. That is why we encourage customers to join our monthly membership program.
Can I convert my credits into Gift Certificates?
Yes, call us, and we will convert it for you. Remember, being a monthly member. It’s a huge savings!
One-time $49 Enrollment Fee
The enrollment fee is a one-time fee, not a yearly fee. Once you become a member, you can save up to $29 per service. If you decide to cancel your membership due to moving or other circumstances, your auto-monthly renewal billing will cease. The enrollment fee is non-refundable.
Can I pause my membership?
Yes, up to 3 months only in a year. It will auto-renew at the end of the three months, and your credit card must be in good standing.
What happens if I have extra credits in my profile account and decide to pause my membership?
If you have credit sessions left on your profile account and wish to use them to catch up, we can pause your membership for up to three months. Your existing credits will be converted into prepaid sessions at the member rates. That way, you’ll be able to catch up or pause while you’re on vacation or out of town.
What happens if I have extra credits in my profile account and decide to cancel my membership?
If you have credit sessions left on your profile account and wish to cancel your membership, we will convert any leftover credits into prepaid sessions at the member rates. We can also convert them into gift certificates.
Possible Error Charges
If you spot any incorrect charges, contact us for a review. Family members should discuss expenses to prevent surprises. We can help before you file a bank dispute. You can view your session histories, account invoices, credits, gift certificates, and cash credits in your profile. For assistance, call 847-961-4800. We’re here to help.
Comments. Suggestions. Support.
We truly value your thoughts and feedback. If you have any questions or want to speak with our manager, please call us at 847.961.4800. We’re here to listen and help resolve any comments, suggestions, or concerns you may have.