Integrated Wellness for Pain Relief, Recovery & Skin Health Serving | Since 2013
Integrated Wellness for Pain Relief, Recovery & Skin Health Serving | Since 2013
Our online booking system allows you to view and secure same-day appointments. Available slots are displayed two hours after your search time. For example, a search at 10:30 AM shows the earliest appointment at 12:30 PM. To book sooner, call us at 847-961-4800 for potentially available openings not shown online.
To ensure the efficiency of our services and to respect the value of your time and that of our staff, we require prepayment for all appointments except for members. Given our demanding schedule and past occurrences of no-shows, prepayments are necessary to prevent cancellations.
At PalmLeaf Massage & Wellness, sessions cater to chronic pain relief, offering relaxing and intense options tailored to your comfort and tolerance. Discomfort might occur as muscle tension breaks down, but we adjust accordingly to your comfort level. Remember, communication is vital to achieving your personal wellness goal. We also offer acupuncture and chiropractic care for pain management.
We also offer specially designed pre-natal and post-natal massages for mothers-to-be. Our goal is long-term pain relief, and we customize treatments while prioritizing your overall well-being.
Yes, walk-ins are welcome. However, please note that we currently do not have a full-time receptionist on-site. For this reason, we strongly recommend booking your appointment in advance—either schedule online or by calling our off-site customer service team at 847.961.4800 .
Most of our therapists are often in session providing therapeutic massage and other wellness services, which may limit immediate availability for walk-ins. While we do occasionally have openings, many of our appointments are booked ahead of time.
If you do decide to walk in, we encourage you to call our off-site customer service during business hours. They’ll be happy to assist you in checking availability and reserving a spot.
To guarantee your preferred time, please book online or call us at 847.961.4800 .
Yes. We do require an adult present in the room during the therapy session.
A doctor’s prescription is advisable if you have a medical condition or recently had surgery. Hence, we have as much information as possible to ensure you benefit most from your massage treatment.
Returning clients should arrive at least five minutes before their session. New clients who book online should complete the intake form online prior to the appointment to save time and not detract from the session. If you are not able to fill out the forms online, arrive at least 15 minutes early.
To show consideration for other scheduled clients, we may not be able to accommodate you for your entire session allotted if you arrive late.
For maintenance needs, it is typical for most people to do it once a month. People with chronic pain usually get a massage once a week until they experience relief. You and your therapist will discuss a treatment plan that includes the frequency of massage sessions.
90-minute or 120-minute massage sessions allow more time for focusing on specific problem areas. Therapeutic massage relieves typical complaints of the head, shoulder, arm, hand, knee, leg, foot, or backaches due to injuries or arthritis. It has proven to be a well-adapted form of integrative healthcare that does not attempt to replace traditional Western medicine but augments and works in conjunction with contemporary allopathic care.
You and your therapist will create a personalized treatment plan tailored to your needs, which may include joint mobility exercises, lifestyle adjustments, and self-massage techniques. Your therapist will also recommend how often you should receive massage therapy and help schedule your next appointment to secure your preferred time while you’re still at the clinic.
For many clients, a warm bath with 3 cups of Epsom salt can be a helpful way to flush out toxins released during the massage and reduce any soreness you may feel the following day. If you have diabetes or other medical conditions, please consult your doctor before using Epsom salt baths.
Is it possible to purchase a gift certificate in person?
Yes, you’re welcome to purchase a gift certificate in person! Please call us at 847-961-4800 to schedule your visit so our team can make the necessary arrangements before you arrive, as we do not have a full-time receptionist on-site.
Alternatively, you can pre-plan and customize your gift certificate online. After completing your purchase, simply give us a call. We’ll print your certificate on premium paper and have it ready for pickup in a gift envelope at the clinic.
We value your time and recognize the importance of our therapists’ carefully managed schedules. Our dedicated professionals are committed to your well-being, and each appointment is specifically reserved for you. Before commencing your session, the therapist will review your intake form and may seek additional information to ensure thorough preparation.
Please note that tardiness will reduce the duration of your allocated time slot. Thank you for understanding and adhering to this policy.
Things happen, but it’s important to remember our 48-hour cancellation and no-show policies. We value both your time and our staff’s scheduled appointments. Our staff’s time slots are crucial for efficiently serving other clients and patients.
If you need to reschedule, we highly recommend calling us at least 48 hours before your appointment. This will allow our therapists to fill that open time slot with another appointment.
Please be aware that failing to cancel within the 48-hour window or not showing up for your appointment will result in a 100% charge for the service.
We appreciate your understanding in helping us maintain a smooth schedule for all our clients.
To show consideration for other scheduled clients, we may not be able to accommodate you for your full session allotted if you arrive late.
Make Sure To Speak Up About Your Preferences – Don’t be afraid to speak up during a massage session if you need something done differently or feel uncomfortable. If the pressure is too much or too little, your therapist can adjust it accordingly. Everyone has their comfort levels, no matter how good the therapist is.
After your session, your therapist may provide you with self-care ll what you will provide body maintenance feeling if you don’t speak up. Don’t hesitate to ask for clarification—your journey to feeling better is worth it!
And if you find yourself so relaxed that you drift off to sleep, that’s perfectly fine, too!
It’s great when your massage therapist asks which areas you’d like them to focus on and if there are any spots they should avoid. If you’re uncertain or don’t have specific requests, trust that your therapist can offer thoughtful suggestions based on your medical history and what will most benefit you. Remember, it’s all about open communication and sharing what you hope to achieve from the session.
Your massage therapist is a professional and deserves to be treated as such. Be respectful of their time, and do not try to extend your session beyond the allotted time. Also, never say or do anything rude or inappropriate, as it could make the experience very uncomfortable for both of you.
Eating right before a massage can make you feel bloated and uncomfortable, so it’s best to avoid doing so if possible. If you must eat something beforehand, choose a light snack such as fruit or some crackers.
It is important to stay well-hydrated before and after your massage. Drinking water helps the body flush out toxins and waste products that may be released during the massage. However, try not to drink too much water right before your appointment to avoid having to interrupt the session for bathroom breaks.
Turn off all phones and devices to fully enjoy your massage. Imagine soothing music and gentle lighting without disturbances. This will help us maintain a serene atmosphere.
For comfort and safety, remove any jewelry and use the container on the end table or leave it at home. Enjoy your time with us!
Tipping your massage therapist is a wonderful way to show your gratitude for their amazing service. Tipping about 15-20% of the total cost is a good guideline. Don’t forget to check if they prefer cash – it’s always good to know!
We sincerely thank you for steadfastly supporting our local business since 2013. Your invaluable feedback has played a pivotal role in propelling us to become one of the leading providers of chronic pain relief in the Northwest Suburbs, catering to individuals from all walks of life.
We invite you to share your experience by creating a brief video testimonial. It would be immensely rewarding for us to hear how we have made a positive impact on your life. Please email us your video testimonial to ramon@palmleafmassage.com. Thank you again for your continued support and trust.
We are deeply committed to offering therapeutic services that truly benefit you, grounded in the highest standards of ethics. We pledge to always interact with you kindly and respectfully, ensuring a professional environment at all times. We ask for your understanding that any inappropriate behavior or comments will lead to an immediate termination of the session,, and unfortunately, no refund will be provided under such circumstances.
When you come in for a full-body massage, it’s truly important to wear comfortable, non-restrictive clothing that lets you move freely. This is especially true if you’re having a Thai massage.
Please remember that what you wear can change based on the type of massage you’re getting. For example, during a therapeutic massage, your therapist might ask you to partially or fully undress. Rest assured, you’ll have a private space to change and be properly covered with a sheet while on the table.
It is important to emphasize that your comfort remains our priority; hence, you are welcome to dress according to your personal preference without undue concern.
We understand that plans can change, but we kindly ask for at least 48 hours’ notice if you need to cancel or change your appointment. We value both your time and our therapists’ schedules, and advance notice allows us the opportunity to offer that appointment to another client.
Any appointment changes or cancellations made within 48 hours of your scheduled appointment are considered a late cancellation and are subject to the full session fee (100% of the scheduled service).
Clients who do not show up for their appointment without prior notice will also be charged the full session fee.
We appreciate your understanding and cooperation in helping us maintain a smooth schedule for all of our clients.
To be fair to clients with appointments scheduled after yours, your session may need to be shortened if you arrive late. Your appointment will still end at its originally scheduled time, and the full session fee will apply.
Unfortunately, we do not accept insurance. However, we can charge your HSA or FSA credit card for therapeutic massages that relieve chronic pain. If there are issues, your provider might have restrictions. You can submit your receipt for reimbursement.
We are sorry, but we do not accept Medicare.
Thank you for becoming a PalmLeaf Massage & Wellness Member! Our membership program is designed to provide exceptional value, exclusive savings, and convenient access to your wellness care.
By enrolling in the PalmLeaf Membership Program, you acknowledge that you have read, understood, and agree to abide by this Membership Policy, including our 48-hour cancellation policy and all membership terms and conditions.
Your monthly membership automatically renews on the 1st of each month. At that time, your credit card will be charged for your selected 60-minute or 90-minute membership, and one service credit will be added to your account.
If you use all of your monthly credits before your next renewal, any additional services will be billed separately after each visit at member’s rate.
Please keep your credit card information current to avoid interruptions to your membership.
If we are unable to process your monthly payment, we will notify you. If payment cannot be processed before your next renewal date, your membership may be canceled. A new enrollment fee may be required to reactivate your membership.
Your membership may be shared with your immediate family members.
Simply include your family member’s full name, unique email address, and cell phone number in your booking notes when scheduling an appointment. We will create an individual profile, transfer the applicable credits, and send the required intake forms to help maintain accurate medical records.
Thank you for trusting us with your family’s care.
Since we do not track which family member schedules appointments, we encourage everyone to communicate with one another regarding appointments and credit card charges to avoid misunderstandings.
Your massage credits may be converted into Acupuncture or other wellness services specified under membership services.
Please call 847.961.4800 for assistance.
Chiropractic Care and Dry Needling are already offered at affordable rates; therefore, additional member discounts do not apply.
Things happen, and we understand plans can change. However, all members are required to follow our 48-hour cancellation policy.
Please be advised that any appointment changes, rescheduling requests, or cancellations made within 48 hours of your scheduled appointment are considered a late cancellation and are subject to a 100% session fee.
We cannot accept appointment changes within the 48-hour window.
No-shows are also subject to the full session fee.
Providing at least 48 hours’ notice allows our therapists and practitioners the opportunity to offer that appointment time to another client. Thank you for respecting both our providers’ schedules and other clients waiting for appointments.
Most promotional sales are intended for non-members.
As a member, you already receive our lowest everyday pricing, often providing greater savings than our promotional offers.
No.
Your monthly payment purchases one monthly service credit rather than paying a subscription fee. Since your credit is added to your account each month, prorated refunds are not available.
The membership program is designed to provide the greatest savings on our 60-minute and 90-minute therapeutic massage sessions.
Although members receive preferred pricing on 120-minute sessions, we cannot offer the same level of discount because of the additional therapist time and operating expenses required.
Your membership already provides the lowest regular prices available at PalmLeaf Massage & Wellness.
Most flash sales and promotional offers are designed for non-members. Membership provides greater year-round savings than occasional promotions.
Yes.
Simply give us a call, and we’ll gladly convert your available membership credits into PalmLeaf Gift Certificates.
The $49 enrollment fee is a one-time enrollment fee and is not charged annually.
Once enrolled, members can save up to $29 per massage service.
If you choose to cancel your membership due to moving or any other reason, your automatic monthly billing will stop. The enrollment fee is non-refundable.
Yes.
Memberships may be paused for up to three (3) months per calendar year.
Your membership will automatically resume at the end of the pause period, and your payment method must remain in good standing.
If you have unused credits and wish to use them before renewing, we can pause your membership for up to three months.
Your remaining credits will continue to be honored at your member rate, allowing you time to catch up while on vacation, recovering from an injury, or while away from town.
If you cancel your membership with unused credits remaining, we will convert those credits into prepaid sessions at your member rate.
You may also choose to convert those credits into PalmLeaf Gift Certificates.
If you notice any billing errors or unexpected charges, please contact us before filing a dispute with your bank or credit card company.
We’re happy to review your account with you.
You can access your appointment history, invoices, available credits, gift certificates, and account balance through your online profile.
For assistance, please call 847.961.4800.
We truly value your feedback.
If you have any questions, comments, suggestions, or concerns, please contact our office at 847.961.4800. We are always happy to help and will do our best to resolve any issues promptly.
PalmLeaf Massage & Wellness reserves the right to modify, update, or discontinue any portion of this Membership Policy, membership benefits, pricing, services, or program terms at any time and at our sole discretion.
Any changes become effective upon being posted on our website or otherwise communicated to members.
Continued participation in the PalmLeaf Membership Program constitutes acceptance of the revised Membership Policy and any future updates.
Thank you for choosing PalmLeaf Massage & Wellness. We appreciate the opportunity to be part of your wellness journey and look forward to helping you feel your very best.