Membership Policy
Our PalmLeaf Membership Program has simple rules to improve your experience. Review these tips before your session for a stress-free and enjoyable wellness service. Keep them in mind for your next massage or wellness visit. If you have questions, your feedback helps us build our FAQs to assist other members.
Auto-Renewal Billing
Your monthly membership renews on the 1st of each month. At that time, we will charge your credit card for either a 60-minute or 90-minute session at our special rate, adding one credit to your account every month. If you use up all your credits within the month and need additional sessions, those will be billed separately after each service.
Active Credit Card Status
Please keep your credit card details current to avoid service interruptions. We’ll notify you if there are issues. If your card expires by the next renewal, your membership may be canceled, requiring a re-registration fee to activate.
Family booking
Share your membership with immediate family members by including their details in your booking notes (full name, unique email, and cell number). We’ll create individual accounts for them, transfer applicable credits, and send intake forms to keep medical records updated. Thank you for trusting us with your loved ones’ care.
Using Credit Cards Among Family Members
We want to ensure a smooth experience for you and your loved ones. Since we don’t track who makes reservations within your family, please take a moment to communicate with each other to monitor credit card charges.
Acupuncture or BioFeedback Brain Balancing
Any credits you may have can be converted to Acupuncture or BioFeedback Brain Balancing service. Please call us at 847.961.4800 for assistance.
Chiropractic Care
Chiropractic care and dry needling are already affordable; therefore, we cannot provide additional member discounts.
48-hour Cancellation Policy
Things happen, but it’s important to remember our 48-hour cancellation and no-show policies. We value both your time and our staff’s scheduled appointments. If you need to reschedule, we highly recommend calling us at least 48 hours before your appointment. This will allow our therapists to fill that open time slot with another appointment.
Please be aware that failing to cancel within the 48-hour window or not showing up for your appointment will result in a 100% charge for the service. Our staff’s time slots are crucial for efficiently serving other clients and patients.
Gift Certificates
As a valued member, you always receive our best prices. While promotional sales target non-members, your membership ensures the highest savings. Occasionally, we offer member-exclusive deals. You can convert accumulated profile credits into gift certificates to show our gratitude.
Error Charges?
If you spot any incorrect charges, contact us for a review. Family members should discuss expenses to prevent surprises. We can help before you file a bank dispute. You can view your session histories, invoices, credits, gift certificates, and cash credits in your profile. For assistance, call 847-961-4800. We’re here to help.
Comments. Suggestions. Support.
We truly value your thoughts and feedback. If you have any questions or want to speak with our manager, please call us at 847.961.4800. We’re here to listen and help resolve any comments, suggestions, or concerns you may have.
Video Testimonial
We are humble, and we thank you for supporting our local business since 2013. Because of your reviews, we have grown to be one of the best in the Northwest Suburbs, helping people from all walks of life alleviate chronic pain. If you can take one moment and have a selfie testimonial, and send it to us at ramon@palmleafmassage.com it is greatly appreciated. It’s a wonderful feeling to see how we changed your life.